Etiquette
Miwa is a place of peace and relaxation, so we trust you will keep your mobile phones and electronic devices switched off and moderate your tone of voice.

Bookings
We suggest booking your Miwa treatments in advance so that we are able to satisfy your requests. At the time of booking, you will be asked for your credit card number; this will then be written in encrypted and unreadable form. We advise coming to the Miwa SPA 15 minutes before your treatment is due to begin. At the time of booking you can state your preference for a male or female practitioner. At Miwa SPA we will always do our utmost to meet your requirements and offer maximum comfort. You should take into account, however, that at peak times we may not always be able to comply with your requests.

Cancellations and delays
You will only be charged for treatments cancelled less than 24 hours in advance. If you are delayed, our staff will do their best to complete the whole treatment. If this is not possible, the duration of the treatment will be reduced so as not to penalize the next client.

Expert advice
Miwa’s experts reserve the right to propose the most suitable professional product for your type of skin in order to achieve effective results.

Mothers-to-be
Miwa SPA will take special care of mums-to-be. Our massage couches are provided with special Body Support cushions for your comfort and our professional experts will know which treatments and products are the most suitable for use during your pregnancy and after your baby is born.

Gift vouchers
All Miwa treatments can become special gifts. Gift vouchers can be ordered over the telephone and delivered to the receiver or collected directly at our premises.

Suggestions and Complaints
Miwa’s staff and practitioners would be delighted to receive your feedback about: the temperature of your treatment booth, the volume of background music, the pressure exerted during massage, or anything else you consider important. It is essential for you to inform our staff about any particular physical problem areas (painful tendons, back ache) or points on which you would like special attention. Expressing your needs will help our practitioners make your treatments as effective and enjoyable as possible. During treatment you are not obliged to talk but, if you feel like it, our practitioners will be happy to join in a conversation.

N.B.
Indications given in beauty treatments should not be understood as therapeutic guidelines.